Ivibet
Ivibet
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Three ways to reach us

Wrong queue versus right queue: Ivibet Casino contact

Reach Ivibet Casino by live chat, e-mail or phone, and a real person answers every day, available 24 hours a day, 7 days a week.

Contact support now Must be 18 or older to participate. 21-day validity, 37x wagering. Full terms on site.
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Channel guide

You need a human right now

Nobody wants to send a message into silence, so here is when each channel answers.

Can I chat with someone now?

Use chat when you are mid-session and need an answer while the screen is open; a typical reply lands in two minutes, day or night.

Start chat

Written answers you keep

Send the details to [email protected] when the issue needs screenshots or documents, and expect a reply within 24 hours.

Write e-mail

Australian phone line

Call +61 2 5871 5634 (AEST) for anything urgent and time-sensitive, such as a payment stuck mid-process; most calls are picked up in about one minute.

Call us
Local details

Can I get help from Australia?

After this you will know the local number, the languages spoken and where to turn if gambling stops being fun.

Reaching us

Australian phone: +61 2 5871 5634; Support time zone: AEST; Languages: English, German, French, Spanish, Portuguese; E-mail: [email protected]

Who supervises

Supervisor: Malta Gaming Authority, MGA/B2C/487/2019

Getting help

Gambling support: Gambling Help Online, Gambler's Help, BetStop National Self-Exclusion Register

The moment you disagree

What happens if support cannot fix it?

Support answers first, and nothing leaves the desk until a person has read your side.

  1. 1

    Ivibet Casino first report

    Put the problem to the support team with dates, amounts and screenshots attached, so the first reply can be a real answer rather than a question.

  2. 2

    Checked first, then answered

    You get a written reply that states what was checked and what was decided, and that reply is the record you keep if the matter moves on.

  3. 3

    Ask for a review, in writing

    If the outcome still misses the mark, ask for the case to be raised to a supervisor within the same written thread and say plainly what you want changed.

  4. 4

    An answer from outside the casino

    Once the internal route is spent, you can take the case to the Malta Gaming Authority, the regulator named on this page, and set out the same evidence there.

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Department routing

Your document is stuck in checking

Read this once and your message lands with the team that can actually fix it.

Account

General support, everyday questions: [email protected]; Verification, documents and KYC checks: [email protected]

Money

Payments, deposits and withdrawals: [email protected]

Other matters

Complaints, escalated for review: [email protected]; Privacy, personal data requests: [email protected]; Business, partnerships and media: [email protected]

Before you send

Gather these details before you contact support

Details worth having open

Have these five things in front of you and the first reply is far more likely to settle it.

  • Registered e-mail address
  • Deposit or withdrawal reference
  • Screenshot of the issue
  • Exact date and time
  • Game name and round number
You are halfway there

Before you ask, after you read

What if support asks me for my password to fix it?
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Never share your password, and no agent will ask for it. Support needs your registered email address plus one detail such as your date of birth or the last four digits of your payment method. That is enough to open your file and confirm it is yours.
How long until someone replies on a Sunday night?
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Live chat answers every day, all day and all night, with replies typically arriving in about two minutes. Email keeps working at the same hours, though a reply usually takes up to twenty-four hours. Nothing pauses for a weekend or a public holiday.
Where do I ask for a copy of my personal data?
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Requests about your personal data go to [email protected], and both copies and erasure are handled there. Expect the team to confirm your identity before releasing anything, since the file belongs to you alone.
When will my verification be finished and my withdrawal freed?
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Checks usually clear within three hours once your documents arrive. Proof of identity, proof of address and payment method confirmation are the three pieces involved. Sending clear photos of all three at once is what keeps it near that mark.
Can I check which licence covers my account here?
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Ivibet Limited holds a Malta Gaming Authority licence numbered MGA/B2C/487/2019, and the company number is 521725 (Curaçao). That licence binds the operator to the rules quoted on this page, including the three-hour verification window you read above.
What if I want my account shut down for good?
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You can close your account by asking live chat or emailing [email protected], and the team will action it rather than leave it dormant. Any balance is settled first. If gambling has become a worry, say so and self-exclusion can be set instead.
Details in writing

A named company, not an anonymous site

Company
Legal name: Ivibet Limited; Company number: 521725 (Curaçao); Registered address: Level 3, Tagliaferro Business Centre, High Street, Sliema SLM 1549, Malta
Licence
Regulator: Malta Gaming Authority; Licence number: MGA/B2C/487/2019
Written contact
Support e-mail: [email protected]
No waiting to find out

Coverage and reply times

Read this once and you will know which channel to open and how long to give it.

Live chat

Live chat hours: Twenty-four hours, seven days; Live chat first reply: Two minutes; Time zone: AEST

E-mail

E-mail address: [email protected]; E-mail reply: Twenty-four hours

Phone

Phone number: +61 2 5871 5634; Phone waiting time: One minute